Fix common issues with 2-Stride Verification

Lost or stolen phone

Nosotros recommend you:

  • Sign out of the lost or stolen phone.
  • Change your Google Account password.

You have several ways you can go back into your business relationship, depending on your circumstances.

Utilize fill-in options

If you've lost access to your primary phone, you can verify it's you with:

  • Another telephone signed in to your Google Account.
  • Another phone number you've added in the 2-Step Verification section of your Google Account.
  • A backup lawmaking you previously saved.
  • A security fundamental yous've added in the 2-Footstep Verification section of your Google Account.

Sign in from a trusted device

If yous previously signed in from a device and checked the box next to "Don't ask again on this estimator," you might be able to sign in from that device without a second verification step. Subsequently yous sign in to your Google Business relationship, you can manage your verification methods.

Get a new telephone from your carrier

If yous lose your phone, yous can ask your carrier to transfer your telephone number to a new phone or SIM card.

Recover your account

My security key was lost or stolen

Choose the correct steps to go back into your account, based on if you set up another second step, similar:

  • Verification codes
  • Google prompts
  • Backup codes
  • A fill-in security key you've added to your account
  • A registered reckoner where you chose not to be asked for a verification lawmaking

Important: If you added Advanced Protection to your business relationship, y'all can just use a fill-in security cardinal. If you lot don't have a backup security key, follow the steps to recover your account.

If y'all have another 2d step

  1. Sign in to your Google Account with your countersign and your other 2d pace.
  2. Follow the steps to remove the lost key from your account.
  3. Become a new security primal. You may desire to get an extra cardinal you can keep in a rubber place.
  4. Add together the new key to your business relationship.

If you don't have another second step or forgot your password

Important: 2-Step Verification requires an actress step to evidence you own an account. Considering of this added security, information technology can take  3-5 business days for Google to make sure it's you.

Follow the steps to recover your account. You'll exist asked questions to confirm y'all own the  account.
Use these tips to answer every bit best you tin.

  1. Yous may be asked:

    1. To enter an e-mail address or phone number where you can be reached.
    2. To enter a lawmaking sent to your e-mail address or phone number. This lawmaking helps brand sure you can access that email address or phone number.

Require a security key as your second footstep

If yous turn on 2-Step Verification and sign in on an eligible phone, you can get Google prompts. To make a security central your required second step, enroll in Advanced Protection.

Revoke lost fill-in codes

If you lost your backup codes, you can revoke them and get new ones.

  1. Go to the 2-Step Verification department of your Google Business relationship.
  2. Select Bear witness codes.
  3. Select Get new codes.

You didn't get a verification code

  • Y'all might have been sent a Google prompt instead. Learn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we notice something different most how you sign in, like your location, you might not be able to get a verification code through text message.
  • If a text message with a verification code was sent to your phone, make sure your service program and mobile device supports text message commitment.
    • Commitment speed and availability may vary by location and service provider.
  • Make sure you lot have acceptable internet connection when you try to become your codes.
  • If you get a voice call with a verification code sent to your phone, yous get a voicemail if:
    • You lot tin't answer the call.
    • You lot don't have an adequate net connection.

Tip: If yous requested multiple verification codes, just the newest ane works.

My Google Authenticator codes don't work

It may exist considering the time isn't correctly synced on your Google Authenticator app.

To fix the correct time:

  1. On your Android device, go to the main carte of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenFourth dimension correction for codes and thenSync now.

On the side by side screen, the app confirms the time has been synced. You should be able to sign in. The sync will only affect the internal fourth dimension of your Google Authenticator app, and will not change your device's Date & Time settings.

An app doesn't work subsequently you turn on 2-Step Verification

When you turn on 2-Step Verification, you may need to sign in to some apps once more.

Tip: If yous can't sign in to an app after you add 2-Footstep Verification, y'all may need to utilise an App Password.

Why you shouldn't use Google Voice to get verification codes

If you use Google Vocalisation to become verification codes, yous could lock yourself out of your account.

For instance, if you sign out of your Google Vocalization app, you might need a verification code to get back in. But, because information technology's sent to your Google Vox, you lot can't get the code.

Work, school, or other organization accounts

If yous apply an account through your piece of work, school, or other group that's protected past ii-Step Verification, and you can't sign in, yous tin can:

  • Use backup options.
  • Contact your administrator.

Link to set up 2-Step Verification

Contact your admin.

You can't use a second step to sign in

Utilize a device y'all marked as trusted and go to account recovery.

I tin't sign in to my backup phone with text letters

This can happen when there'southward something different about how yous sign in, similar your location. You may need to move to your main telephone, or another trusted device, to sign in to your backup phone.

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